Motorvault Luxury Car Storage

1. What is the minimum storage term?

We require a minimum storage term of 4 weeks.

2. Does my car need to be insured?

Yes, it is mandatory to maintain comprehensive insurance coverage for theft and fire while your vehicle is stored at Motorvault. Please inform your insurance provider of the change in storage location, and we can provide them with information about our security measures.

3. What payment options do you offer for your services?

We accept payment by direct debit for convenient and secure payments. Alternative payment options can also be discussed by contacting our team.

4. What storage options are available at Motorvault?

We offer both standard and premium storage options, with additional benefits for premium storage. More information can be found on our product page, and our team is available to assist with selecting the best option for your vehicle.

 https://www.motorvault.com.au/products/secure-car-storage.

5. What security measures does Motorvault have in place?

At Motorvault, the security and safety of your vehicle is our top priority. Our state-of-the-art facility features:

• State-of-the-art facility with 24/7 security monitoring
• CCTV coverage and motion sensors
• Comprehensive alarm system
• Anti-ram bollards and solid security gate
• Secure storage areas accessible only by authorized personnel and storage customers
• Biometric security measures in place to ensure only authorized personnel can access your vehicle

6. Can I use my own trickle charger?

Sorry, but we provide the trickle chargers to ensure the safety and compliance of the electrical systems within the facility.

7. What does the pre-storage cost cover?

Prior to storage, it is important to:

• Thoroughly wash the vehicle.
• Completely dry the car and document any existing damage, scuffs, or scratches.
• Maintain proper tire pressure to minimize flat spotting.

8. My car leaks oil, is that a problem?

Minor oil leakage is not a problem, as we'll position drip trays beneath the car. If your car leaks significant amounts of oil or coolant, we may need to address the issue before storing it. Our team would be happy to discuss potential solutions and assist in any way possible.

9. Is storage maintenance included when using the Motorvault car storage?

Yes, we provide the following routine storage maintenance services:

• Fortnightly engine startups and running to operating temperature (if requested and applicable) to preserve fluid levels and seals.
• Battery trickle charging and monitoring.
• Managed car servicing (upon request).
• Tyre pressure monitoring and maintenance to prevent flat spotting.
• Exterior car cleaning prior to pickup (upon request).

10. When can I access my car?

We require a minimum of 48 hours' notice for retrieving your vehicle from storage. Our team will have the car ready and waiting for you at the designated collection bay at the scheduled pickup time.

11. Out of hours collection

This service is available complimentary to Premium Storage clients, subject to the provisions outlined in our Storage Terms and Conditions.

12. Will anyone else drive my car?

As a standard practice, we do not move or start your vehicle without your explicit permission. However, please note that our staff may need to move your car to a different spot within our facility or in case of an emergency. Rest assured that we will always take the utmost care in handling your vehicle and will keep detailed records of odometer readings throughout its stay.

13. Can I leave my dashcam on while my car is stored at Motorvault facility?

No, we will turn off the dashcam for privacy and security reasons.

At Motorvault, we prioritize the privacy and security of our clients. Therefore, we respectfully request that all dashcams be turned off while your vehicle is stored at our facility. We understand the importance of maintaining the confidentiality of our clients' belongings and want to ensure that their privacy is upheld.

14. Do you offer customized services to meet my specific needs?

Yes, we can create personalized service plans to meet your unique needs and preferences.

15. If I decide to sell my car, can it be viewed at Motorvault?

Yes, we have dedicated facilities for viewing and selling cars, with assistance provided for paperwork and services. Please contact us for more information.

For further questions, please contact us for professional and informative conversation.